Welcome to Removalists Melbourne. These Terms & Conditions apply when you access our website, request a quote, make a booking, or use our removalist, furniture moving, house moving, office relocation, packing, unpacking, same-day moving, or interstate moving services.
By using our website or booking our services, you agree to these Terms & Conditions.
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Removalists Melbourne provides moving and relocation services across Melbourne and selected interstate locations.
Our services may include:
Service availability depends on location, truck availability, access conditions, booking time, and job requirements.
All quotes are provided based on the information supplied by the customer at the time of enquiry or booking.
A quote may be affected by:
If the actual job is different from the information provided, additional charges may apply.
Where a job is booked on an hourly rate, charges may start when our movers arrive at the pickup location and continue until the move is completed.
A minimum charge may apply to some bookings.
Extra time may be charged in agreed time blocks depending on the booking type.
Additional charges may apply for:
Any applicable charges will be explained where relevant.
A fixed price quote applies only to the work and details agreed before the booking.
Additional charges may apply if:
A booking is confirmed only after we accept the booking request and provide confirmation by phone, email, message, or booking form response.
We may request a deposit or advance payment to secure your booking.
Booking times are scheduled carefully, but arrival times may be affected by:
We will make reasonable efforts to arrive on time and complete the move safely.
The customer must ensure that:
The customer is responsible for checking that all required items have been loaded and unloaded.
For safety and legal reasons, we may refuse to move certain items, including but not limited to:
We may also refuse or stop a job if the working environment is unsafe.
Customers must inform us before the move if they have fragile, expensive, antique, sentimental, oversized, or special-care items.
This may include:
Some items may require special packing, extra movers, special equipment, or a separate quote.
If special-care items are not disclosed before the move, we may not be responsible for delays, extra charges, or damage risks caused by the missing information.
Unless packing services are booked, the customer is responsible for packing items properly before our team arrives.
Boxes should be:
Fragile items should be wrapped with suitable protective materials.
We are not responsible for damage caused by:
The customer must provide accurate access information before booking.
Additional charges may apply for:
Parking fees, tolls, fines, loading zone fees, or access charges caused by customer instructions or property restrictions may be payable by the customer.
Payment must be made as agreed at the time of booking.
Accepted payment methods may include:
Payment is generally required on completion of the job unless otherwise agreed in writing.
For some jobs, payment may be required before unloading or before completion.
Late or unpaid invoices may attract recovery costs, administration fees, or debt collection action where legally permitted.
We may request a deposit to confirm a booking.
A deposit may be required for:
Deposits may be non-refundable if the customer cancels at short notice, provides incorrect information, or is unavailable at the scheduled time.
Customers should notify us as early as possible if they need to cancel or reschedule a booking.
Cancellation fees may apply where:
Rescheduling is subject to availability.
Standard moving charges do not include full goods, contents, or transit insurance unless this is clearly stated in writing before the booking.
Insurance for goods during a move is optional and is the customer’s responsibility to arrange if they want additional protection.
Customers are encouraged to arrange suitable contents, transit, or moving insurance before the move, especially for:
We do not provide financial advice and do not sell insurance products unless clearly stated in writing and legally permitted.
Any insurance arranged by the customer is separate from our moving service agreement and subject to the terms, conditions, exclusions, limits, and excess of the relevant insurance provider.
Our business may hold public liability, vehicle, or business insurance where applicable, but this does not mean every item, loss, delay, or damage claim is automatically covered.
Nothing in these Terms & Conditions removes the customer’s rights under Australian Consumer Law.
We take reasonable care when handling customer goods. However, moving furniture and household items carries some risk, especially where items are fragile, old, poorly packed, unstable, weak, or already damaged.
Any damage claim must be reported as soon as possible, preferably before the movers leave the delivery location.
Customers may be asked to provide:
We may not accept responsibility for:
Flat-pack furniture may become weak after being assembled, disassembled, moved, or reassembled.
We are not responsible for damage to flat-pack furniture where the damage is caused by:
Customers should tell us before the move if any item needs dismantling or reassembly.
Customers are responsible for preparing appliances and electronics before the move.
This may include:
We are not responsible for internal faults in appliances or electronics where there is no visible external damage caused by our handling.
We are not responsible for delays caused by events outside our reasonable control, including:
We will make reasonable efforts to complete your move safely and efficiently.
Where storage, third-party services, or additional providers are involved, separate terms and conditions may apply.
We are not responsible for loss, damage, delay, or charges caused by third-party providers unless required by law.
Customers should check the terms, pricing, insurance, and conditions of any third-party service before agreeing to use it.
The information on this website is provided for general information only.
While we aim to keep information accurate and updated, we do not guarantee that all content, pricing, availability, or service details are always complete or error-free.
Images used on the website may be for illustration purposes only.
Our website may contain links to third-party websites.
We are not responsible for the content, privacy practices, pricing, services, or terms offered by third-party websites.
Customers should review third-party websites carefully before using them.
To the maximum extent permitted by law, Removalists Melbourne is not liable for:
Where liability cannot be excluded under Australian Consumer Law, our liability will be limited to the extent permitted by law.
These Terms & Conditions do not exclude, restrict, or modify any consumer rights that cannot legally be excluded under Australian Consumer Law.
Customers may have rights under Australian Consumer Law, including that services must be provided with due care and skill, be fit for purpose, and be delivered within a reasonable time where no time is agreed.
We may collect personal information when customers contact us, request a quote, submit a form, or make a booking.
This may include:
We use this information to respond to enquiries, provide quotes, manage bookings, and deliver our services.
We do not sell customer personal information.
We may update these Terms & Conditions from time to time.
The updated version will be posted on this website.
By continuing to use our website or services after changes are published, you agree to the updated terms.
For questions about these Terms & Conditions, bookings, quotes, or service details, please contact us through the contact form on our website.
