Please read this Privacy Policy carefully before using our website or submitting your personal information.
At Removalists Melbourne, we respect your privacy and are committed to protecting the personal information you provide when using our website, requesting a quote, making a booking, or contacting us about our removalist services.
This Privacy Policy explains how we collect, use, store, and protect your personal information.
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This Privacy Policy applies to personal information collected through our website, contact forms, phone calls, emails, messages, quote requests, and service bookings.
By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.
Australian privacy guidance says a privacy policy should explain what personal information is collected, how it is collected, why it is collected, how it is used or disclosed, how people can access or correct it, and how complaints are handled.
We may collect personal information when you contact us, request a quote, submit a form, make a booking, or use our services.
This may include:
We only collect information that is reasonably needed to respond to enquiries, provide quotes, manage bookings, and deliver our services.
We may collect personal information when you:
We may also collect basic website usage information through cookies, analytics tools, or similar technologies.
We collect personal information to:
We do not collect personal information unless it is reasonably necessary for our business activities.
We may use your personal information to:
We will not use your personal information for unrelated purposes unless you have consented or the law allows us to do so.
We may share your personal information where reasonably necessary to provide our services or manage our business.
This may include sharing information with:
We do not sell your personal information.
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use the website and to improve user experience.
Cookies may collect information such as:
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
We may use your contact details to send service-related messages, follow-ups, offers, or updates where permitted by law.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.
We will still be able to send important service-related messages about your enquiry, booking, invoice, or move.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored in:
The Australian Privacy Principles include obligations around taking reasonable steps to protect personal information and keeping it accurate, up to date, and complete.
We keep personal information for as long as reasonably needed for the purpose it was collected.
This may include keeping information for:
When personal information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.
You may contact us to request access to the personal information we hold about you.
You may also ask us to correct your personal information if it is inaccurate, incomplete, or out of date.
We may need to verify your identity before providing access or making changes.
In some cases, we may be unable to provide access to certain information where the law allows or requires us to refuse access.
Some website, email, hosting, analytics, payment, or business software providers may store or process data outside Australia.
Where this occurs, we take reasonable steps to use reputable service providers and protect your personal information.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, terms, or security of third-party websites.
You should review the privacy policy of any third-party website before providing personal information.
Our services are intended for adults arranging moving or relocation services.
We do not knowingly collect personal information from children without consent from a parent or guardian.
If you believe your personal information has been mishandled, you can contact us and explain your concern.
We will review your complaint and respond within a reasonable time.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further privacy guidance or complaint options.
We may update this Privacy Policy from time to time.
The updated version will be posted on this website.
By continuing to use our website after changes are published, you agree to the updated Privacy Policy.
For privacy questions, access requests, correction requests, or complaints, please contact us through the contact form on our website.
